1. FEE STRUCTURE

All sessions on Notaryberry.com consist of two distinct charges totaling $25.00:

• Platform Fee ($5.00): Covers the immediate costs of Knowledge-Based Authentication (KBA), Credential Analysis, and other associated costs.
• Electronic Notarial Fee ($20.00): The fee for the actual remote notarial act as performed by a commissioned Virginia Notary.

2. NON-REFUNDABLE PLATFORM FEE

The $5.00 Platform Fee is incurred immediately upon the initiation of the identity verification process. This fee is non-refundable once the signer begins the ID verification or KBA quiz, regardless of whether:

• The signer fails the identity verification or KBA quiz.
• The signer's credentials (ID) are rejected as invalid or expired.
• The session is disconnected due to the signer's internet or hardware issues.
• The signer chooses not to proceed with the notarization after the verification has started.

3. NOTARIAL FEE REFUNDS

The $20.00 Electronic Notarial Fee will only be captured upon the successful completion of the notarization. If the session is not completed, this portion of the fee will be released (or not charged) to your original payment method.

4. TECHNICAL ISSUES

If a session cannot be completed due to a documented failure of the Notaryberry or a confirmed error by the Notary, we will offer a complimentary rescheduled session at no additional cost.

5. PROCESSING OF REFUNDS

Approved refunds for the $20.00 notarial portion are processed immediately but may take 5–10 business days to appear on your statement depending on your financial institution.